Learning how to talk about your brand

At the risk of sounding like a broken record, your brand is not your logo. It’s an experience. There are a lot of elements that make up your brand, that when working together, help define it. Among them is your messaging; your words. Learning how to talk about your brand, in a way that your customers understand, is important. Words… »

What deficiencies does your brand scorecard reveal?

If you follow me on Instagram, you may know that Mr. Little and I are doing some remodeling. We’re making over our master bathroom, which has meant that I’ve been on the customer/purchasing side of things over the last few weeks, rather than the business or service provider side. From interviewing contractors to purchasing plumbing fittings and finishing materials, I’ve dealt with… »