Taking a client to small claims court

If you follow me on Instagram, you might have seen my post about taking a client to small claims court. The case is closed, so now I can share all the gory details with you. Make sure to pay close attention to the warnings where I demonstrate where and how I fucked up and what you should definitely NOT do… »

Toolsday No. 001: Acuity Scheduling

Welcome to the first installment of Toolsdays, where I put my Shiny Object Syndrome to good use to bring you useful shit for both business and life! Now, before we dive in, I want to let you know that some of the Toolsday articles will include affiliate links, which I’ll always indicate at the top and bottom so it’s clear.… »

Don’t make your problems your customers’ problems

We all have problems. As your reading this, it’s likely you’re dealing with something right now. Maybe it’s big, maybe it’s small; we all have them. Have you ever worked with someone or purchased something from somebody who told you their problems without your asking? Did you ever take pause and wonder why they were telling you? Did you ever find yourself getting… »

Surprise and delight your customers

Chances are, if you’re a service based professional, you’re looking for ways to surprise and delight your customers; little things you can do to enhance their experience. It’s not an easy task and much like the blogs you read, it’s likely been done before. What hasn’t been done before is the way YOU do it.  It’s not enough these days… »

Take what you need, give what you can

In January of 2016 I attended the What If Conference. If you’ve clicked over and are looking at what that is now, it’s pretty nondescript, with lots of typical conference jargon. Not much to give you a clear picture of what it really offers or is about. My initial interest was peaked a couple years ago after I witnessed some… »