Don’t make your problems your customers’ problems

We all have problems. As your reading this, it’s likely you’re dealing with something right now. Maybe it’s big, maybe it’s small; we all have them. Have you ever worked with someone or purchased something from somebody who told you their problems without your asking? Did you ever take pause and wonder why they were telling you? Did you ever find yourself getting… »

Surprise and delight your customers

Chances are, if you’re a service based professional, you’re looking for ways to surprise and delight your customers; little things you can do to enhance their experience. It’s not an easy task and much like the blogs you read, it’s likely been done before. What hasn’t been done before is the way YOU do it.  It’s not enough these days… »